How to report a bug ?

Introduction

With this project, we wanted to be able to solve all problems quickly. That's why our bugtracker is available just for you !

Create a ticket

  /!\ Before creating a ticket : Check in the list that your report hasn't been already done by someone. /!\

As long as you are logged in, click on the green button called New Ticket located at the top left corner of your screen. You will have to fulfil several field of the form :

1. Tickets' Types

Select Bug or Suggestion.

	Description	Examples
Bug	A dysfunction has been found & an administrator has to proceed to solve the problem.	The game is laggy or it crashes In game, the effect of a feature is different from expected, based on the Wiki informations.
Suggestion	In your opinion, an upgrade can be done. Administrators can accept or decline the proposal.	Two NPCs are too close from each other. These one can't be targetted easily.

2. Assignments

Depending of the ticket, assign it to the corresponding administrator :

Source	Who is concerned ?
Mob skills/Classes, Mob elite, WoE Domi, Instance 1 (citadel), Zodiac Effect, Mercenary Quests, Spawns Mobs, Left-Handed Weapon, Custom/Modif Status, Gameplay modifs	Lutie
Babel Achievements, Battleground, Summoner, Qpet, Sadrith, Elemental Dungeons, Temples, Instance 2/3, Nightmare Dungeons, Maps bugs/modifs, Quick access, Peco system, Stylist, WoE Origin, Mount, Party System/Skills, Hat Costumes, VIP System, Reborn, Mastery (Lv 100+), Automated Events, Casino, Enchant/Quality System, Weapon Lv 5, Introduction	Grenat
Website	Shin Bi

3. Category & sub-category

Select the category then the corresponding sub-category of your report.

• For example, if you found a problem with a Kugan, choose :
  • In Game → [Character] → Kugan.

4. Title

Name your ticket with the matter of it.

• For example : Pyromancer Kugan consume way too much SP.

5. Description

Describe the problem. You can formatting your message and import pictures & screenshots. Try to be precise, it will help the comprehension.

Some crucial informations can be mentionned in order to fix a bug :

• Examples :
• Character's class
• Equipments / Kugans
• Location of incident (/where)

6. Priority

This field allows you to assign a priority to your ticket. It will help Administrators to be more efficient and solve all encountered problems in order to offer the best support to players.

• Emergency : A bug that keep people unable to play due to crashes. It also concerns bug-abuse possibilties
• High : Your own game crash due to something. It also concerns problems affecting in-game progression
• Medium : A troublesome bug. Nonetheless, you still can play and progress in-game.
• Low : A visual issue or some bugs that can be easily ignored or dodge thanks another way. However, the bug exist and must be resolved.

At the end of the form, you will have to click on Submit to create it.

Any news about my previous ticket ?

As long as you have submit your ticket, administrators will take care of it as soon as possible ! Don't worry ! Check the state of your ticket in order to know the bug progress.

	Description	Assigned to
New	The ticket is new and still not in charge of any administrator.	-
In progress	The ticket is currently studied.	Admin
Waiting informations	Some informations are missing in order to solve or to understand the bug, you must provide more informations.	Beta Tester
Resolved	The bug has been resolved by an administrator.	Admin
Rejected	The ticket has not been approved and will not be handled. This state is used if the ticket is already created or if the bug can't be reproduced.	Admin