EssentialsIntroduction
Found a bug, or have an idea to make the game better? Tell us on the Bug Tracker: each report is a ticket that the team follows until it is solved.
- Create an account on the Bug Tracker (once).
- Click New Ticket and fill in the form.
- Follow its status until it is resolved.
Create an account
You need an account to use the Bug Tracker. Name, first name and phone can be fake (phone is optional), but your e-mail must be real: you get a link there to confirm your account.
No e-mail? Check your junk or spam folder. Still nothing? Contact Shin Bi on Discord for a manual validation.
Create a ticket
Once logged in, click the green New Ticket button, top left of the screen. Then fill in the fields below, and click Submit at the end of the form.
1. Type: Bug or Suggestion
Bug
Something does not work, and an administrator must fix it.
- The game is laggy or it crashes.
- A feature works differently from what these guides say.
Suggestion
You think something could be better. Administrators can accept or decline it.
- Two NPCs are too close to each other, so they are hard to click.
2. Category & sub-category
Pick the category, then the sub-category that matches your problem. For example, a problem with a Kugan: In Game → [Character] → Kugan.
3. Title
Say what the problem is, in one line. For example: Pyromancer Kugan consumes way too much SP.
4. Description
Describe the problem as precisely as you can. You can format your text and add pictures and screenshots.
These details help a lot to fix a bug:
- Your character's class
- Your equipment / Kugans
- Where it happened (type /where in game)
5. Priority
The priority helps administrators fix the worst problems first.
Emergency
Crashes keep people from playing, or the bug can be abused.
High
Your own game crashes, or the bug blocks your progression.
Medium
An annoying bug, but you can still play and progress.
Low
A visual issue, or a bug you can easily ignore or get around. It still needs a fix.
Any news about my ticket?
Once you submit your ticket, administrators handle it as soon as possible. Check its status to follow the progress.
| Status | Meaning | Who acts |
|---|---|---|
| New | No administrator has taken the ticket yet. | - |
| In progress | The ticket is being studied. | Admin |
| Waiting informations | Something is missing to understand or fix the bug: you must add more details. | Player |
| Resolved | An administrator fixed the bug. | Admin |
| Rejected | The ticket will not be handled: it already exists, or the bug cannot be reproduced. | Admin |
If your ticket goes to Waiting informations, answer quickly: the fix waits for you.