How to report a bug ?
Introduction
With this project, we wanted to be able to solve all problems quickly. That's why our bugtracker is available just for you !
By following the link below, you will be able to access to the program used to report a bug thanks to all tickets
Create an account
To access to the bug tracker, you must create an account.
- You can put a false name, firstname and optional phone, however the e-mail have to be correct and accessable to confirm your registration.
- An e-mail with a link will be sent in order to verify your account (Do not hesitate to check your junk mail or spam box).
- You can put a false name, firstname and optional phone, however the e-mail have to be correct and accessable to confirm your registration.
Create a ticket
As long as you are logged in, click on the green button called New Ticket located at the top left corner of your screen. You will have to fulfil several field of the form :
1. Tickets' Types
Select Bug or Suggestion.
Description | Examples | |
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Bug | A dysfunction has been found & an administrator has to proceed to solve the problem. |
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Suggestion | In your opinion, an upgrade can be done. Administrators can accept or decline the proposal. |
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2. Category & sub-category
Select the category then the corresponding sub-category of your report.
- For example, if you found a problem with a Kugan, choose :
- In Game → [Character] → Kugan.
- For example, if you found a problem with a Kugan, choose :
3. Title
Name your ticket with the matter of it.
- For example : Pyromancer Kugan consume way too much SP.
4. Description
Describe the problem. You can formatting your message and import pictures & screenshots. Try to be precise, it will help the comprehension.
Some crucial informations can be mentionned in order to fix a bug :
- Examples :
- Character's class
- Equipments / Kugans
- Location of incident (/where)
5. Priority
This field allows you to assign a priority to your ticket. It will help Administrators to be more efficient and solve all encountered problems in order to offer the best support to players.
- Emergency : A bug that keep people unable to play due to crashes. It also concerns bug-abuse possibilties
- High : Your own game crash due to something. It also concerns problems affecting in-game progression
- Medium : A troublesome bug. Nonetheless, you still can play and progress in-game.
- Low : A visual issue or some bugs that can be easily ignored or dodge thanks another way. However, the bug exist and must be resolved.
At the end of the form, you will have to click on Submit to create it.
Any news about my ticket ?
As long as you have submit your ticket, administrators will take care of it as soon as possible ! Don't worry ! Check the state of your ticket in order to know the bug progress.
Description | Assigned to | |
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New |
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- |
In progress |
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Admin |
Waiting informations |
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Beta Tester |
Resolved |
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Admin |
Rejected |
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Admin |